Lost My iShizzle

The iMac has been freezing lots again. So I updated El Capitan — not to Sierra, just updated the Capitan. Googling Sierra tells me there’s lots of freezing for that, too. Perhaps I should have stayed with Mavericks. Man … I used to be such an early adopter. All through the first several “cat” years of OSX.

Updating from .11 to .12 didn’t seem to work. Perhaps because the machine is so glitchy.

So I referred back to my Adobe CC and El Capitan post hoping those steps would help as much as they did almost a year ago. If memory serves, this nonsense also happened last time I was about to start some contract work.

Not only did it not work, but now the iMac dies during every attempt at rebooting. The progress bar hangs at about 50% for a bit, then the machine completely dies.

Trying First Aid in Recovery Mode

There are two “things” on the left (the second thing is an “image”) and each has a sub-thing. Three of them pass First Aid just fine but the first “sub-thing” (Macintosh HD) fails.

I tried using the Terminal in Recovery Mode to Repair Permissions but Ye Olde Terminal tells me there’s no such command as “sudo.” This worked like a charm last time. Is it because I updated? Or is the machine broken? As an experiment, I tried another command (I can’t remember now) which it also didn’t recognize. It did recognize “ls.”

One post I read said one could Reinstall OSX in recovery mode and it wouldn’t delete your files and such (I should really start using the external HD I have that sits next to the iMac) but when I tried that, it told me the disk was locked.

I found a couple great, in-depth posts somewhere and tried many of the suggestions with no luck.

No Genius Bar Love

Setting an appointment online is impossible. Remember when apple.com was considered one of the best-designed sites on the web? The most (but definitely not the only) infuriating thing about trying to set an appointment using their website is, upon clicking the desired time, I receive an error alert stating, “You haven’t entered a valid email address.” There is NO form or field for entering an email address.

Setting an appointment via phone is impossible. I call the store. Of course the voice recognition system doesn’t recognize anything I say. Eventually, it transfers me to Apple Care and starts asking me more questions about unrelated crap and doesn’t understand my answers.

Setting an appointment in person is stupid. You can’t drop off your computer and have them diagnose and/or repair it. You have to make an appointment to drop it off. You have to drive to the mall, make the appointment and then, later, go back to your car or back home, and get your computer.

It’s the Economy, Stupid

All these people who are unemployed. But businesses like Apple can’t afford to hire any humans to answer the phone in their stores? Walmart can’t find anyone qualified to operate more than three cash registers at a time?

Buy Local

Which brings me to the new computer repair shop on the corner … which brings me to my next post …

Gratitude

Fortunately, my “stupid day job” that I constantly complain about provides me with a laptop loaded with Adobe CC, etc. so I can still do my side job … every day I find another reason I should really be grateful for my “stupid day job” but I just can’t. Something’s wrong with me.

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About jotascript

Aiming to please. Seeking to impress.
This entry was posted in Customer Service, Frustration, UI, UX. Bookmark the permalink.

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